Return Policy

If it is desired to make a return on any order (phone, internet, fax, et al.), please email returns@suburbanseats.com with complete details and reason to request approval for the return. All returns must be made within 30 days. Upon approval, a return authorization (RA) number will be issued. Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restock fee of 20%, excluding shipping charges. All items returned to Suburban Auto Seat Co, Inc will be examined by our warehouse manager. In order to receive full credit for your return the items must have:

  • The RA number clearly visible on all returned items. Upon receipt of RA number, simply ship the package back to Suburban Auto Seat Co, Inc .

  • All returned items must be returned in new, ready to sell condition with all original packaging, paperwork and parts included. (If product is not in new condition, or does not meet our return conditions, we may not be able to issue full credit or exchange for replacement).


After we accept your return, the credit card originally used to place your order will be credited for the purchase price (and sales tax), minus any applicable shipping charges and restocking fees. Customers are responsible for all shipping costs to return an item unless item arrived damaged.

All custom/special orders can not be returned or canceled as well as closeouts, international shipments, & items marked as non-returnable.

 

Core Returns:

The Core Program is only eligible to customers who purchase a new Bostrom Sprint Ride seat from Suburban Seating. Send us your OEM Sprinter Seat for a $100 refund! Click HERE to read more about our Core Return & Refund Program

 


Damaged Shipments

Once the product leaves our facility, it is the carriers’ responsibility to deliver it in good condition.  It is the buyers’ responsibility to check all received orders for damage prior to accepting it from the carrier. 

If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to Suburban Auto Seat. Upon receipt of the returned damaged order, Suburban Auto Seats Co, Inc will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.

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Shipping Charges

The Freight quote that has been provided is based on and charged according to the shipping location information provided by the customer. Should the information provided by the customer prove to be inaccurate or should modifications be made, he or she is responsible for and will be charged any additional freight or shipping costs associated with that shipment. This includes but is not limited to: Re-delivery charges, Residential Delivery charges, Delivery Appointment fees, Lift Gate charges and/or customs fees. 

Once a shipment is processed, the product is in the hands of the carrier and delivery time is determined by their schedule.  We strive to provide accurate shipment timelines based on information provided by the carrier, but we cannot guarantee delivery time once it leaves our door. Please contact the carrier on your receipt for delivery status using the tracking number provided. Please contact customer service should you need your tracking number. 

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Order Cancellation

To cancel ANY order (phone, internet, fax, et al.), please contact a customer service representative within 24 hours of placing order, IN PERSON Monday-Friday 8:30am-6pm EST at (844) SAS.SEAT. Orders CANNOT be canceled by email or voicemail. If an order is canceled before it has shipped but after the credit card has been charged, a 3.5% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee.

All custom/special orders can not be returned or canceled.

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Warranties

All warranty policies are established by the manufacturer. As their authorized distributor, we will process all warranted items originally sold by Suburban Auto Seat Co., Inc. If an item fails during the warranty period, the buyer should contact Suburban Auto Seat and we will replace or repair the product as per the manufacturers warranty stipulations. Please note, warranties do not cover products damaged in shipping (see damaged shipments above), modifications, abuse, unintended use, misuse, acts of God, incorrect installation, or any other act not specifically covered resulting in damage to the product.

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Sales Tax

Orders shipped within New Jersey will be charged 7% sales tax. If we are provided with a properly completed ST-3, ST-4 or other applicable form, sales tax becomes the responsibility of customer for resale purposes.   Sales tax for orders shipped outside New Jersey will not be charged or withheld and is the sole responsibility of the customer.

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Copyright & Trademark

All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of Suburban Auto Seat Co, Inc and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on Suburban Auto Seat’s website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.

All Suburban Auto Seat Co, Inc. trademarks, trade names, service marks and copyrights are proprietary to Suburban Auto Seat Co, Inc and can not be used in connection with any product, service or other website or printed material in any manner without Suburban Auto Seat Co, Inc written permission. All other trademarks, product names, product features and benefits, company names, logos and copyrights are the property of their respective owners.

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Privacy Statement

Suburban Auto Seat Co, Inc. has created this privacy statement in order to demonstrate the firm commitment to the privacy of visitors and customers. The following discloses the information gathering and dissemination practices for the website: www.suburbanseats.com

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Cookies

Cookies are used to keep track of shopping cart activity and to deliver information customized to respective customer interests. A cookie is stored only on the customer's respective computer and does not contain any credit card, address, or other personal information. The cookies are not shared with any other company.

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IP Addresses

IP addresses are used to help diagnose problems related to server operations. IP addresses are also used to help identify customers, their respective shopping carts and to gather broad demographic information.

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Information Use

Individual contact, registration, order, contest, survey and other information collected online from users (including name, address, email, telephone, demographic, vehicle) will not be sold, rented or provided to third parties for any type of use. Suburban Auto Seat Co, Inc reserves the right to use this information to send its users company related information or promotional material. Users are afforded a clear opportunity to opt-out of any email list as outlined in the Suburban Auto Seat Co, Inc. email privacy policy:

Email Privacy Policy

This email privacy policy has been created to demonstrate Suburban Auto Seat Co, Inc firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy
We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

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Press

Suburban Auto Seat Achieves WBENC Re-Certification

LODI, N.J., June 7, 2016 — Suburban Auto Seat Co., Inc., specializing in the distribution of replacement truck, agricultural vehicle, bus, ground support equipment, ferry boat, and material handling equipment seating and safety parts, received national re-certification... Read more +

Suburban Auto Seat Launches New Logo Design and Website

LODI, N.J., June 4, 2014 — Suburban Auto Seat Co., Inc., dba Suburban Seating & Safety, specializing in the distribution of replacement truck, agricultural vehicle, bus, ground support equipment... Read more +

About Us

Suburban Auto Seat Co., Inc. is a third generation, family owned business established in 1947. We are your authorized master distributor of aftermarket replacement truck seats and truck accessories. Distributing for more than ten (10) manufacturers affords us vast vertical integration of seating knowledge to provide you with objective information and access to extensive in stock inventory. When procuring your truck seat or truck accessory, whether it be air seats, static seating, or safety equipment it's important that your specific needs are met. This is where Suburban Seating prides ourselves - we listen to customer needs and offer quality products and solutions that lend to an easy, pleasant experience. Read more +

Contact Us

You may reach us toll-free: (844) SAS.SEAT!

Or fill out the form here to receive more information about our products.

Hours of operation:
8:30AM to 6:00PM EST, Monday - Friday

(844) SAS.SEAT Live Chat

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